Terms and Conditions

License to Use the App

• Charging Hub grants you a non-exclusive, non-transferable, revocable, and limited license to access and use the Charging Hub App solely for personal, non-commercial, and lawful purposes.
• This license does not grant ownership of the App or its content. All rights, titles, and interests in the App remain the exclusive property of Charging Hub and its licensors.
• You are strictly prohibited from using the App for commercial purposes without prior written consent from Charging Hub.

User Responsibilities

Accuracy of Information:

• You must provide accurate, complete, and up-to-date information during account registration and throughout your use of the Services. This includes, but is not limited to, your EVCCID details, vehicle type, payment information, and any required data.

Account Usage:

• You shall use your personal account only. Sharing account credentials with others is strictly prohibited.
• You are solely responsible for all activities conducted under your account and agree to notify Charging Hub immediately if you suspect unauthorized access.

Compliance with Laws:

• You agree to comply with all applicable local, state, national, and international laws, regulations, and ordinances while using the Services.

App Maintenance:

• You are responsible for keeping the Charging Hub App updated to the latest version to ensure its full functionality. Charging Hub shall not be held liable for performance issues resulting from the use of outdated versions of the App.

Permitted Use

You may use the Charging Hub App solely for the following purposes:

• Locating and booking EV charging stations listed on the App.
• Managing and monitoring your EV charging sessions.
• Processing payments for charging sessions using the integrated payment system.
• Viewing and managing transaction history, usage records, or discount eligibility.

Prohibited Activities

You expressly agree NOT to:

Fraud and False Information:

• Misrepresent your EV type, EVCCID, or any other details to claim discounts or benefits you are not eligible for.
• Submit false payment information or engage in fraudulent transactions.

Interference with the App:

• Attempt to reverse-engineer, decompile, copy, or tamper with the App’s source code or security features.
• Introduce viruses, malware, or harmful software into the App or its systems.

Unauthorized Access:

• Access, or attempt to access, another User’s account without authorization.
• Circumvent authentication mechanisms or security protocols implemented in the App.

Automated Systems:

• Use bots, scripts, or other automated tools to interact with the App, book charging stations, or extract data.

Illegal Activities:

• Use the App for activities that violate laws, regulations, or third-party rights, including intellectual property rights.

Misuse of Discounts and Benefits:

• Claim discounts or benefits by providing false information about your vehicle or any other required details.

Content Violations:

• Upload, share, or transmit content through the App that is unlawful, harmful, defamatory, obscene, or otherwise objectionable.

Intellectual Property Rights

Ownership:

• Charging Hub and its licensors retain all intellectual property rights in the App, including but not limited to its design, features, text, graphics, logos, software, and trademarks.

Restrictions:

• You may not copy, reproduce, distribute, or create derivative works from the App without prior written consent from Charging Hub.
• The Charging Hub logo, branding, and trademarks may not be used without explicit authorization.

App Availability and Updates

Service Continuity:

• Charging Hub endeavors to maintain uninterrupted access to the App but does not guarantee that the App will always be available, error-free, or compatible with all devices.

Updates:

• Charging Hub may release updates, patches, or new versions of the App to improve functionality or security. Users are responsible for installing updates to ensure proper performance.

Liability for Misuse

Charging Hub reserves the right to take the following actions against Users who violate these Terms:

• Account Suspension or Termination: Accounts engaging in prohibited activities, fraud, or misuse may be suspended or permanently terminated.
• Legal Action: Charging Hub may pursue legal remedies against Users engaging in unlawful or harmful activities.
• Financial Penalties: Users who claim unauthorized discounts or benefits may be retroactively charged the full session price and face additional penalties.

User Data and Privacy

Charging Hub collects and processes user data in accordance with its Privacy Policy. By using the App, you consent to the collection, storage, and processing of your data as detailed in the Privacy Policy.

Users are responsible for safeguarding their login credentials and ensuring the accuracy of their account information.

Limitations on Use

Charging Hub reserves the right to impose usage limits, such as the number of bookings per day, to ensure fair use of the Services. Users exceeding such limits or engaging in disruptive behavior may face restrictions or penalties.

Feedback and Suggestions

Any feedback or suggestions submitted by Users become the sole property of Charging Hub. Charging Hub reserves the right to use such feedback without obligation to compensate or recognize the User.

Third-Party Services

The App may contain links to third-party websites or services. Charging Hub does not endorse or guarantee the accuracy, reliability, or availability of such services. Users interact with third-party services at their own risk, and Charging Hub shall not be held liable for any issues arising from their use.

Intermediary Role

Charging Hub operates as an intermediary platform connecting Users with Charge Point Operators (CPOs). Charging Hub does not own, operate, or maintain any charging stations.

Technical Issues

Charging Hub is not responsible for interruptions, malfunctions, or failures at charging stations. Such issues are the sole responsibility of the Charge Point Operator.

Damages

Charging Hub disclaims all liability for damages to vehicles, equipment, or property during charging sessions.

User Responsibility for Account Security

Confidentiality of Credentials

• You are solely responsible for maintaining the confidentiality of your account credentials, including but not limited to your username, password, and any security codes associated with your account.
• Sharing or disclosing your account credentials to any third party is strictly prohibited. Any such sharing will be deemed a violation of these Terms, and you will bear full responsibility for any consequences arising from such actions.

Responsibility for Account Activity

• All activities conducted through your account, regardless of whether they are authorized by you, will be deemed to have been performed by you.
• You acknowledge that if you fail to maintain the confidentiality of your credentials, unauthorized individuals may gain access to your account, and any resulting actions, including the consumption of value, credits, or unauthorized usage of services, will be your sole responsibility.

Safeguarding Against Unauthorized Access

• You agree to take all reasonable precautions to prevent unauthorized access to your account. These include, but are not limited to:
  • Use of a strong and unique password.
  • Regularly updating your password.
  • Avoiding access to your account on shared or public devices.
  • Ensuring that your device and app are protected by security measures, including antivirus software and device lock mechanisms.

Reporting Unauthorized Access

• If you suspect or become aware of any unauthorized access to your account or any breach of its security, you must notify Charging Hub immediately at [support email] or [support phone number].
• You must provide all relevant details, including the nature of the unauthorized access, date, and time of occurrence, and any actions you have taken to secure the account.
• Charging Hub will investigate the reported breach and may temporarily suspend or lock your account during the investigation to prevent further unauthorized access.

Charging Hub’s Position on Account Security

No Identity Verification of Login Activity

• Charging Hub does not verify the identity of the individual logging into the app using your credentials. Any person who successfully logs into the app with your username and password will be treated as you for the purposes of these Terms.
• It is your responsibility to ensure that your credentials are not disclosed to unauthorized individuals.

Limitation of Liability for Unauthorized Access

• Charging Hub is not liable for any losses, damages, or unauthorized transactions resulting from the misuse or unauthorized access of your account caused by your failure to safeguard your credentials.
• This includes, but is not limited to, the unauthorized use of discounts, credits, coupons, or any value stored within the app.

Assistance in Cases of Unauthorized Access

• While Charging Hub is not liable for unauthorized access caused by user negligence, we will make reasonable efforts to assist you in recovering your account. This may include:
  • Temporarily suspending your account to prevent further unauthorized activity.
  • Resetting your account credentials, including issuing a new password or requiring additional verification steps.

Prohibited Actions Related to Account Security

You agree that you will not engage in any of the following actions related to your account security:

• Sharing Account Access: Providing your login credentials to any third party, including family members, friends, or colleagues.
• Impersonation: Attempting to gain access to another user's account or impersonating another individual while using the app.
• Tampering with Security Features: Attempting to bypass or disable security measures implemented by Charging Hub to protect user accounts and data.
• Fraudulent Activity: Using your account to commit fraud, claim unauthorized discounts, or misrepresent information for personal gain.

Charging Hub’s Rights Regarding Account Security

Monitoring of Account Activity

• Charging Hub reserves the right to monitor account activity for suspicious or unauthorized activity. This includes, but is not limited to:
  • Excessive failed login attempts.
  • Unexpected usage patterns, such as access from multiple geographic locations in a short period.
  • Potential misuse of coupons, discounts, or other account-related benefits.

Suspension or Termination of Account

• Charging Hub reserves the right to suspend or terminate your account without prior notice if:
  • Unauthorized access or misuse of the account is detected.
  • You are found to have violated these Terms or engaged in prohibited actions.
  • Your account poses a security risk to other users or the Charging Hub platform.

Recovery of Losses

• If any unauthorized access to your account results in financial loss to Charging Hub, including the misuse of discounts, credits, or fraudulent activity, Charging Hub reserves the right to recover such losses from you. This may include:
  • Retroactive billing for unauthorized discounts or credits consumed.
  • Legal action to recover damages caused by your negligence or intentional misconduct.

Data Security Measures Implemented by Charging Hub

Charging Hub is committed to protecting your account and personal data through the following measures:

Encryption

• All sensitive data, including login credentials and payment information, is encrypted during transmission and storage using industry-standard encryption protocols.

Two-Factor Authentication (If Applicable)

• Charging Hub may implement optional or mandatory two-factor authentication (2FA) for added account security. 2FA will require you to verify your identity using a secondary method, such as a code sent to your registered email or phone number, in addition to your password.

Secure Login Practices

• Charging Hub requires secure login practices, including the use of HTTPS protocols and secure sessions to prevent unauthorized interception of credentials.

Regular Security Audits

• Charging Hub conducts regular audits and updates to its systems to identify and mitigate potential vulnerabilities in its platform.

Indemnification by User

You agree to indemnify and hold Charging Hub harmless from any claims, losses, damages, liabilities, or expenses (including reasonable legal fees) arising from:

• Your failure to maintain the confidentiality of your account credentials.
• Unauthorized access or misuse of your account caused by your negligence.
• Any fraudulent or unlawful activities conducted through your account.

User Acknowledgment

By using the Charging Hub App and creating an account, you acknowledge and agree that:

1. The security of your account is your sole responsibility.
2. Charging Hub has implemented reasonable security measures to safeguard your data and account but cannot guarantee protection against all potential threats.
3. You will promptly report any unauthorized access or suspicious activity to Charging Hub.

General Policy

Non-Refundable Services

• Charging Hub provides services on a post-payment model, where users are charged based on the electricity consumed during a completed charging session.
• Completed Charging Sessions: Refunds are generally not applicable for completed charging sessions, as the user benefits from the electricity provided during the session.

Exemptions to the Non-Refundable Policy

Refunds may be issued under the following limited circumstances:

• Technical Issues: If a charging session cannot begin or is interrupted due to a technical fault with the charging station that prevents the user from consuming electricity.
• Double Billing: If the user is accidentally charged more than once for the same charging session.
• Unauthorized Transactions: If the user provides evidence of an unauthorized or fraudulent transaction made through their account.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

1. The refund request must be submitted within 7 days of the charging session in question.
2. The user must provide sufficient documentation or evidence to support the refund request, such as:

• Screenshots of the issue (e.g., error messages in the app).
• Payment receipts showing the amount charged.
• Photos or videos of the charging station, if applicable.

Refund requests submitted after 7 days will not be considered, except under extraordinary circumstances (e.g., prolonged technical outages confirmed by the Charge Point Operator).

Process for Requesting a Refund

Users may request a refund by following these steps:

1. Submission of Refund Request
   • Log in to the Charging Hub App and navigate to the support section.
   • Select "Refund Request" and complete the required form, providing details such as:
     • Date and time of the charging session.
     • Charging station location.
     • Description of the issue.
   • Alternatively, users may email their refund request to [support email], including the relevant information outlined above.
2. Acknowledgment of Request
   • Charging Hub will acknowledge receipt of the refund request within 7 business days via email or in-app notification.
3. Investigation
   • Charging Hub will investigate the request in collaboration with the relevant Charge Point Operator (CPO).
   • The investigation may take up to 10 business days to verify the validity of the request, depending on the complexity of the issue and the response time of the CPO.
4. Resolution and Refund Issuance
   • If the refund request is approved, the refund will be issued to the original payment method used for the transaction within 5-10 business days of approval.
   • If the request is denied, the user will be notified of the reasons for the denial and provided with any applicable next steps (e.g., appealing the decision).

Disputes Related to Charging Sessions

If a user believes they have been wrongly charged due to technical issues, errors, or other problems, they may submit a dispute for review.

Dispute Submission Process

• Disputes must be submitted through the Charging Hub App or via email to [support email] within 7 days of the charging session.
• The user must provide supporting evidence, as outlined in Section 5.2.

Investigation and Resolution

• Disputes will be investigated in collaboration with the Charge Point Operator.
• Charging Hub will provide a resolution within 14 business days of receiving the dispute, which may include:
  • A full or partial refund.
  • An explanation of why no refund is warranted.

Refunds for Discounts and Promotions

Refunds are not applicable to any session where a discount, coupon, or promotional credit was applied, except in cases of:

• Technical issues preventing the charging session from starting.
• Fraudulent or unauthorized transactions.

In such cases, any refund issued will only cover the amount actually paid by the user (excluding the value of the discount or promotional credit applied).

Refund Limitations

Refunds may be limited or denied under the following conditions:

• User Error: Refunds will not be issued for errors caused by the user, including but not limited to:
  • Selecting the wrong charging station or connector.
  • Failing to follow instructions for initiating or completing a charging session.
• Connectivity Issues: Refunds will not be issued for interruptions caused by the user’s device, such as loss of connectivity, low battery, or malfunctioning hardware.
• Force Majeure: Charging Hub is not responsible for service interruptions caused by events beyond its control, such as natural disasters, power outages, or governmental actions.

Special Considerations for Subscription Plans (If Applicable)

If Charging Hub offers subscription plans for charging services, the refund policy for subscription fees will be governed by the following terms:

• Subscription Cancellation: Users may cancel their subscription at any time, but refunds will only be issued for unused portions of the subscription period if the cancellation occurs within the first 14 days of the billing cycle.
• Non-Refundable Services: Any services already consumed under the subscription plan are non-refundable.

Liability of Charge Point Operators

Charging Hub acts solely as an intermediary between the user and the Charge Point Operator (CPO). As such:

• Any technical faults, malfunctions, or other issues related to the charging station itself are the responsibility of the CPO.
• While Charging Hub will assist in facilitating communication with the CPO, it is not liable for damages, interruptions, or losses resulting from the CPO’s failure to maintain or operate the charging station.

Contact Information for Refund Requests

If you have questions about refunds or need assistance with a refund request, please contact Charging Hub’s customer support:

• Email: [support email]
• Phone: [support phone number]
• In-App Support: Access the support section within the Charging Hub App.

Finality of Refund Decisions

All refund decisions made by Charging Hub are final and binding, subject to applicable laws and regulations. Users retain the right to pursue further legal remedies if they believe a refund has been wrongfully denied, but such actions must comply with the dispute resolution process outlined in these Terms.

Nature of Services

Digital-Only Services

• Charging Hub operates as a platform to facilitate access to EV charging stations. No physical products or goods are delivered to the User.
• Services delivered include:
  • Access to a network of EV charging stations.
  • The ability to locate, book, and manage charging sessions via the Charging Hub App.
  • Digital payment processing for charging sessions.
  • Session history, usage records, and account management tools.

Service Activation

• The service is considered "delivered" when:
  • The User successfully connects their EV to the charging station.
  • The charging session is activated and authenticated via the Charging Hub App.
• Any issues preventing activation or delivery of the service must be reported to Charging Hub immediately for resolution (see Section 6.5).

Booking and Session Delivery

Charging Station Availability

• Charging Hub provides real-time information on the availability of charging stations. However, availability may change due to unforeseen circumstances, such as:
  • Technical faults at the charging station.
  • Occupancy by another user or vehicle.
  • Temporary outages or maintenance by the Charge Point Operator (CPO).
• Users are encouraged to verify the availability of a charging station before starting a session.

Session Start

• The delivery of the charging session begins when:
  • The User connects their EV to the charging station.
  • The charging station is authenticated and authorized through the Charging Hub App.
  • Electricity begins flowing to the EV.
• Users must follow the instructions provided in the app and at the charging station to successfully initiate the session.

Session Completion

• The charging session ends when:
  • The User manually stops the session through the app or at the charging station.
  • The EV battery is fully charged, or the User’s preset limit (if applicable) is reached.
  • The session is automatically stopped due to time limits, technical issues, or other conditions set by the CPO.
• After session completion, the User will receive a digital receipt and session details via the Charging Hub App.

Service Delivery Limitations

Technical Issues

• Charging Hub is not responsible for failures or delays in service delivery caused by technical issues at the charging station, including:
  • Hardware malfunctions.
  • Communication errors between the station and the app.
  • Power outages or network connectivity issues.
• If a session cannot be started or is interrupted due to technical issues, the User must report the issue immediately to Charging Hub or the Charge Point Operator (see Section 6.5).

Force Majeure

• Charging Hub is not liable for disruptions in service delivery caused by events beyond its control, including but not limited to:
  • Natural disasters.
  • Regional power outages.
  • Governmental actions or restrictions.
  • Acts of vandalism or sabotage affecting the charging stations.

User Error

• Charging Hub is not responsible for service failures caused by User errors, including:
  • Incorrectly selecting a charging station or connector.
  • Failing to follow app instructions or on-site guidance.
  • Disconnecting the vehicle prematurely or before the session is complete.
  • Device-related issues, such as app malfunctions due to outdated software or hardware problems.

Payment and Billing for Service Delivery

Real-Time Billing

• Users are billed based on the electricity consumed during the charging session and applicable service fees, as displayed in the Charging Hub App.
• The final amount due is calculated and delivered to the User at the end of the charging session.

Delivery of Payment Receipt

• A digital receipt will be issued immediately upon the completion of a charging session and delivered via:
  • In-app notification.
  • Email to the registered email address (if applicable).
• The receipt will include details such as the location of the charging station, session duration, electricity consumed, and the total amount charged.

Pre-Payment (If Applicable)

• For some charging stations or services, a pre-payment may be required to secure a booking. Pre-payments will be applied to the final billing amount.

Reporting Issues with Service Delivery

Immediate Reporting

• If the User is unable to start, continue, or complete a charging session due to technical issues or other problems, they must report the issue immediately to:
  • Charging Hub customer support via the in-app support feature.
  • The Charge Point Operator, using the contact information provided at the charging station.

Resolution Process

• Charging Hub will investigate reported issues in collaboration with the Charge Point Operator to determine the cause and provide a resolution.
• If the issue is determined to be caused by the charging station or the app, the User may be eligible for:
  • A refund or credit for the affected session (see Section 5: Return and Refund Policy).
  • Assistance in completing the charging session at an alternative station, if available.
• The investigation process may take up to 10 business days, depending on the complexity of the issue.

User Responsibilities for Service Delivery

Users are required to fulfill the following responsibilities to ensure successful service delivery:

Proper Use of the App

• Users must ensure that their Charging Hub App is updated to the latest version and functioning correctly.
• Users must provide accurate account information, including valid payment details, to facilitate service delivery.

Compliance with Charging Station Instructions

• Users must comply with all instructions provided in the app and at the charging station, including:
  • Properly connecting the EV to the charging station.
  • Ensuring the EV is compatible with the station’s connector type and power output.
  • Adhering to safety guidelines and regulations.

Timely Session Management

• Users must monitor their charging sessions and disconnect their vehicle promptly once the session is complete to avoid idle fees or excessive use charges (if applicable).

Liability Disclaimer

Charging Hub’s responsibility for service delivery is limited to ensuring the proper functionality of the app and facilitating access to charging stations. The following disclaimers apply:

• Charging Hub is not responsible for the operational status, maintenance, or performance of the charging stations, which are managed by the Charge Point Operators.
• Charging Hub disclaims all liability for losses or damages caused by:
  • Faulty or damaged charging equipment.
  • User negligence or failure to follow instructions.
  • External factors beyond Charging Hub’s control (e.g., power outages, vandalism).

Information We Collect

We collect the following types of information to provide, improve, and secure our services:

Personal Information

• Account Information: Name, email address, phone number, and other contact details provided during account registration.
• Payment Information: Credit/debit card details, billing address, and transaction history.
• Vehicle Information: EVCCID (Electric Vehicle Communication Controller Identifier), vehicle type, and registration number.

Usage Data

• App Interactions: Data about your interactions with the app, including features accessed, session duration, and error reports.
• Charging History: Session start and end times, electricity consumption, charging station location, and payment details.
• Device Information: Device type, operating system, app version, IP address, and unique device identifiers.

Location Data

• Real-time location data is collected to:
  • Identify nearby charging stations.
  • Provide navigation and location-based services.
  • Enhance app performance and location accuracy.
• User Control: You may disable location services in your device settings; however, this may limit certain app functionalities.

Cookies and Tracking Technologies

• We use cookies, web beacons, and similar technologies to collect information when you use our website or app. These include:
  • Session Cookies: To maintain your logged-in status.
  • Analytics Cookies: To monitor usage patterns and improve app performance.
  • Advertising Cookies: To provide personalized promotions and advertisements.
• User Options: You can control cookies through your browser settings, but disabling them may impact your experience with the app.

How We Use Your Information

We use the information collected for the following purposes:

Service Delivery

• To create and manage your account.
• To process payments and send transaction receipts.
• To enable you to locate, book, and access nearby charging stations.
• To facilitate the management and monitoring of your charging sessions.

Improving User Experience

• To analyze usage patterns and enhance app functionality.
• To troubleshoot technical issues and improve system reliability.

Communication

• To send notifications related to your bookings, payments, or app updates.
• To respond to your inquiries or customer support requests.

Marketing and Promotions

• To offer personalized discounts, promotions, or rewards based on your charging history and preferences.
• To send marketing communications, which you may opt out of by updating your account settings or contacting us directly.

Legal and Compliance

• To comply with applicable legal obligations, law enforcement requests, or court orders.
• To detect and prevent fraudulent activities, unauthorized access, or security breaches.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with the following entities for legitimate purposes:

Service Providers

We share your information with trusted third-party service providers who assist us in:

• Processing payments (e.g., payment gateways and processors).
• Operating and maintaining charging stations (e.g., Charge Point Operators).
• Conducting analytics to improve app functionality.

Business Partners

We may share data with business partners to:

• Offer joint promotions, discounts, or loyalty programs.
• Integrate third-party services, such as navigation systems or vehicle manufacturers.

Legal and Regulatory Authorities

We may disclose your information:

• If required by law, subpoena, or other legal processes.
• To protect Charging Hub’s legal rights, enforce our Terms, or prevent harm to our users or the public.

Corporate Transactions

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity as part of the transaction. You will be informed of such changes as required by law.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Service Provision: To provide and support the use of our services.
• Legal Compliance: To comply with legal, financial, or regulatory obligations.
• Dispute Resolution: To resolve disputes, enforce our Terms, or address misuse.

When your data is no longer required, we securely delete, destroy, or anonymize it in accordance with applicable laws and regulations.

Data Security

We implement industry-standard measures to ensure the security and confidentiality of your data, including:

• Encryption: Sensitive data is encrypted during transmission and storage.
• Access Controls: Access to your personal data is restricted to authorized personnel only.
• Regular Audits: Our systems are regularly reviewed and updated to address potential vulnerabilities.

While we strive to protect your data, no system is entirely secure. You are responsible for safeguarding your account credentials and notifying us of any unauthorized access or suspected breaches.

Your Rights

You have the following rights regarding your personal data:

Access

You may request access to the personal data we hold about you and receive details on how it is being used.

Correction

You have the right to update or correct inaccurate or incomplete information in your account.

Deletion

You may request the deletion of your personal data. However, we may retain certain information to comply with legal obligations or resolve disputes.

Restriction and Objection

You can request that we restrict the processing of your data or object to its use for specific purposes, such as marketing communications.

Data Portability

You may request your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.

To exercise these rights, contact us at [support email]. We will respond to your request in accordance with applicable laws.

Children's Privacy

The Charging Hub App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data collection, we will promptly delete it.

International Data Transfers

If you use our services from outside Hong Kong, your data may be transferred to and processed in countries with differing data protection laws. We take steps to ensure that your information remains protected, such as using standard contractual clauses or other safeguards as required by applicable law.

Updates to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices or legal obligations. When updates are made, the "Effective Date" will be revised, and changes will be communicated through the app or website. Continued use of the services after changes have been posted constitutes your acceptance of the updated policy.

Payment Obligations

Payment for Services Rendered

• Users are required to pay for all charging sessions and services provided by Charging Hub, including:
  • Electricity consumed during a charging session.
  • Applicable service fees, taxes, and surcharges as displayed in the Charging Hub App.
  • Any idle time fees or additional charges incurred for exceeding limits specified by the Charge Point Operator (CPO), if applicable.

Accurate and Complete Payment Information

• Users must provide accurate, complete, and up-to-date payment information (e.g., credit/debit card details, billing address) during account registration or at the time of payment.
• Charging Hub is not liable for delays or failures in processing payments caused by inaccurate or incomplete payment information provided by the user.

Payment Methods

Accepted Methods

• Charging Hub accepts the following payment methods:
  • Credit and debit cards (e.g., Visa, Mastercard, American Express).
  • Digital wallets (if enabled within the app, e.g., Apple Pay, Google Pay).
  • In-app prepaid balances, credits, or vouchers (if applicable).

Payment Authorization

• By entering payment details into the Charging Hub App, you authorize Charging Hub or its payment processor to charge the specified payment method for:
  • The amount due for completed charging sessions.
  • Any additional fees, taxes, or penalties incurred under these Terms.

Currency

• All payments will be processed in Hong Kong Dollars (HKD).
• If your payment method is linked to a non-HKD account, your bank or payment provider may apply currency conversion fees or exchange rate adjustments, which are your responsibility.

Transaction Confirmations

• Upon successful processing of a payment, Charging Hub will provide a digital receipt via:
  • In-app notification.
  • Email to the user's registered email address (if applicable).

Timing of Payments

Post-Charge Payments

• Payments are processed automatically in HKD after the completion of each charging session.
• The total amount due will be calculated based on:
  • The duration of the session (if applicable).
  • The energy consumed during the session (e.g., kWh).
  • Any idle fees, surcharges, or taxes.

Pre-Payment (If Applicable)

• For certain charging stations or services, Charging Hub may require pre-payment or authorization of a temporary hold in HKD on the user’s payment method before starting a session.
• Any unused portion of the pre-payment will be refunded or adjusted against the final billing amount after session completion.

Subscription Plans (If Applicable)

• If Charging Hub offers subscription plans, users will be billed in advance for the subscription period (e.g., monthly, annually) in HKD. Payments for subscription plans are non-refundable except as required by law or explicitly stated in these Terms.

Late Payment Policy

Payment Deadline

• All payments for charging sessions must be completed within 48 hours of session completion if automatic payment processing fails (e.g., due to insufficient funds or expired payment methods).

Late Payment Fees

• Failure to settle the outstanding amount within the 48-hour payment window will result in the following penalties:
  • A late payment fee equal to 7% per annum (calculated daily) on the outstanding amount in HKD until payment is received in full.
  • A minimum administrative fee of HKD 50 may also be applied to cover processing costs associated with overdue payments.

Suspension of Services

• Charging Hub reserves the right to suspend or restrict access to its services, including the ability to book or use charging stations, for accounts with overdue payments until all outstanding amounts, including late fees, are fully settled.

Debt Recovery

• For accounts with overdue payments exceeding 30 days, Charging Hub may initiate debt recovery actions, including:
  • Sending reminders and notices to the registered email or phone number.
  • Referring the account to a third-party debt collection agency.
  • Pursuing legal action to recover outstanding amounts, with the user being responsible for any additional legal or administrative costs incurred by Charging Hub.

Refunds and Adjustments

Refunds for Overpayments

• If a user is charged more than the actual amount due for a session (e.g., double billing), the overcharged amount will be refunded in HKD to the original payment method within 5-10 business days of verification.

Adjustments for Technical Errors

• In cases where a technical error (e.g., incorrect session duration, erroneous kWh calculation) results in incorrect billing, Charging Hub will:
  • Investigate the issue within 10 business days of receiving a report from the user.
  • Issue a refund or adjustment in HKD if the error is verified.

Non-Refundable Charges

• Payments are non-refundable except where explicitly stated in these Terms (see Section 5: Return and Refund Policy). This includes:
  • Completed charging sessions where the user received the electricity as requested.
  • Idle time fees or penalties imposed by the CPO for occupying a charging station beyond the session's completion.

Disputes Related to Payments

Submission of Disputes

• Users may dispute a charge by contacting Charging Hub customer support via:
  • The in-app support feature.
  • Email at [support email].
• Disputes must be submitted within 7 days of the transaction date and must include documentation or evidence supporting the claim (e.g., screenshots, receipts, or error messages).

Investigation Process

• Charging Hub will investigate the dispute in collaboration with the Charge Point Operator (if applicable) and provide a resolution within 10-14 business days.
• If the dispute is resolved in favor of the user, a refund or adjustment in HKD will be issued as outlined in Section 8.5.

Finality of Resolution

• Charging Hub’s decision regarding payment disputes is final and binding, subject to applicable law.

User Responsibilities

Users are required to fulfill the following responsibilities to ensure smooth payment processing and avoid penalties:

1. Maintain Valid Payment Methods:
   • Users must ensure that their payment method is active, valid, and has sufficient funds in HKD to cover charges.
   • Users must promptly update their payment method in the Charging Hub App if it expires or becomes invalid.
2. Monitor Transactions:
   • Users should regularly review their transaction history in the app and report any discrepancies or unauthorized charges immediately.
3. Timely Resolution of Payment Issues:
   • If a payment fails or is declined, users are responsible for resolving the issue and completing the payment within the specified 48-hour window to avoid late fees.

Charging Hub’s Rights

Charging Hub reserves the following rights with respect to payments:

1. Automatic Payment Attempts:
   • Charging Hub may attempt to process payment automatically multiple times within the 48-hour payment window if the initial attempt fails.
2. Adjust Charges for Errors:
   • Charging Hub reserves the right to adjust or correct billing amounts in cases of technical or administrative errors.
3. Suspend or Terminate Accounts for Non-Payment:
   • Charging Hub may suspend or permanently terminate accounts with repeated or unresolved payment failures.

Special Discounts

Charging Hub may offer special discounts, promotions, or loyalty rewards as part of its services. These discounts are subject to the following conditions:

Eligibility

• Discounts are available to users who meet specific eligibility criteria, which may include:
  • Owning or registering an eligible Electric Vehicle (EV) with a valid EVCCID.
  • Participating in Charging Hub promotional campaigns, referral programs, or loyalty rewards.
  • Being part of corporate, fleet, or government programs recognized by Charging Hub.
  • Fulfilling conditions stated in promotional materials, such as minimum session usage or completing a specific number of charging sessions.

Types of Discounts

Charging Hub may offer the following types of discounts:

• Flat-Rate Discounts: Fixed reductions in the total cost of a charging session.
• Percentage-Based Discounts: A percentage reduction applied to the final bill of a charging session.
• Promotional Codes: Codes provided for limited-time discounts, redeemable during booking or payment.
• Loyalty Rewards: Credits or discounts granted for consistent usage of the platform.
• Partnership Discounts: Special pricing through partnerships with EV manufacturers, government programs, or corporate agreements.

Application of Discounts

• Discounts are automatically applied if the user meets the eligibility criteria and has completed EVCCID registration (if required).
• Promotional codes must be entered during the payment or booking process in the Charging Hub App. Codes cannot be applied retroactively.

Limitations on Discounts

• Discounts are non-transferable and cannot be exchanged for cash or other rewards.
• Discounts may not apply to additional fees, such as idle time charges, surcharges, or taxes.
• Only one discount or promotional code can be applied per transaction unless otherwise specified.
• Discounts will not apply to sessions that violate these Terms or involve fraudulent activity.

Revocation of Discounts

Charging Hub reserves the right to revoke or cancel discounts if:

• The discount was applied due to an error or system malfunction.
• The user is found to have claimed the discount through fraudulent means or in violation of these Terms.
• The discount is tied to a promotion or program that has expired or been discontinued.

EVCCID Registration

To access certain features and benefits, users may be required to register their Electric Vehicle Communication Controller Identifier (EVCCID) with Charging Hub. The process and terms for EVCCID registration are as follows:

What is an EVCCID?

• An EVCCID (Electric Vehicle Communication Controller Identifier) is a unique identifier assigned to an electric vehicle’s communication controller. It is used to authenticate charging sessions and facilitate personalized services.
• Registering your EVCCID allows Charging Hub to verify your vehicle’s eligibility for specific discounts, promotions, and government programs.

Benefits of EVCCID Registration

Registering your EVCCID with Charging Hub provides the following advantages:

• Access to exclusive discounts and loyalty rewards tied to your specific vehicle.
• Faster authentication at compatible charging stations, reducing waiting times.
• Improved session tracking, including detailed usage reports and performance metrics.
• Eligibility for government programs, subsidies, or partner-specific offers supported by Charging Hub.

How to Register Your EVCCID

Users can register their EVCCID through the Charging Hub App by following these steps:

1. Log in to your Charging Hub account.
2. Navigate to the “Vehicle Registration” section in the app settings.
3. Enter the following details:
   • Vehicle make, model, and year.
   • EVCCID (this identifier can typically be obtained from your EV manufacturer or vehicle documentation).
   • Optional: Vehicle registration number (if required for government or corporate programs).
4. Submit the information for verification.

Verification Process

• Charging Hub will verify the EVCCID against its database or through partnerships with EV manufacturers and Charge Point Operators (CPOs).
• Verification may take up to 48 hours. During this period, users can still access basic services but may not qualify for EVCCID-specific benefits until verification is complete.

Accuracy and Updates

• Users are responsible for ensuring that the EVCCID and related vehicle information provided during registration are accurate.
• If you change vehicles or your EVCCID, you must update the information in the Charging Hub App promptly to avoid disruptions in service or loss of benefits.

Terms for Discounts and EVCCID Registration

Validity of Discounts

• Discounts tied to EVCCID registration are linked to the specific vehicle registered. If a new EVCCID is registered, previous discounts or benefits may no longer apply.
• Discounts are only valid for charging sessions conducted with the registered vehicle.

Fraud Prevention

• Users may not register fake or invalid EVCCIDs to claim discounts or benefits.
• Charging Hub reserves the right to suspend or terminate accounts found to be engaging in fraudulent or deceptive practices related to EVCCID registration or discount claims.

Revocation of Benefits

Charging Hub reserves the right to revoke discounts, benefits, or offers associated with EVCCID registration if:

• The registered EVCCID is found to be invalid or unverifiable.
• The user violates these Terms, engages in fraudulent activities, or misuses the platform.
• The discount or benefit is tied to a promotion or program that has expired or been discontinued.

Expiry and Modifications

Expiry of Discounts

• Discounts, promotional codes, or rewards may have expiration dates, which will be clearly communicated within the Charging Hub App or promotional materials.
• Unused discounts, rewards, or credits will expire at the end of the stated period and cannot be reissued or extended.

Program Modifications

• Charging Hub reserves the right to modify, suspend, or terminate discount programs, EVCCID registration benefits, or promotional offers at any time without prior notice.
• Updates to these programs will be communicated through the Charging Hub App or via email notifications.

No Warranty of Uninterrupted Access

• Charging Hub provides access to its services, including the Charging Hub App and charging network, on an “as-is” and “as-available” basis.
• Charging Hub does not guarantee that:
  • The Charging Hub App will operate without error, interruption, or downtime.
  • Charging stations will always be available, functional, or meet your specific charging needs.
  • Transactions, including payments or session starts, will be processed without delays caused by third-party systems (e.g., banks, Charge Point Operators).

Limited Liability for Service Delivery

• Charging Hub acts as an intermediary between users and Charge Point Operators (CPOs) to facilitate access to EV charging stations. Charging Hub is not directly responsible for:
  • The physical operation, maintenance, or reliability of individual charging stations.
  • Technical faults, malfunctions, or outages at charging stations.
  • Delays or interruptions caused by third-party service providers, including CPOs and payment processors.
• While Charging Hub strives to ensure accurate information in the app (e.g., availability, pricing, and station condition), it does not warrant the accuracy, reliability, or completeness of such information. Users rely on this information at their own risk.

Indirect, Consequential, and Incidental Damages

To the maximum extent permitted by law, Charging Hub is not liable for any indirect, consequential, incidental, or special damages arising out of or related to the use or inability to use its services. This includes, but is not limited to:

• Loss of profits, revenue, or anticipated savings.
• Loss of use or inability to access a charging station.
• Damage to your vehicle or equipment caused by charging station faults or user error.
• Costs incurred for alternative charging arrangements or transportation.
• Business interruptions, loss of goodwill, or reputational damage.

Limitation of Direct Liability

• Charging Hub’s total liability for any claims, losses, or damages arising from or related to its services, whether in contract, tort, or otherwise, is limited to the total amount paid by the user for the specific charging session or service that gave rise to the claim.
• If no payment has been made for the service in question, Charging Hub’s liability is limited to HKD 500.

Exclusions of Liability

Charging Hub is not liable for any losses, damages, or claims arising from the following circumstances:

User Misconduct

• Misuse of the Charging Hub App, charging station equipment, or any related infrastructure.
• Failure to follow the instructions provided in the app, at charging stations, or by the vehicle manufacturer.
• User negligence, including leaving the vehicle plugged into a station beyond the session’s completion, resulting in idle fees or other penalties.

Technical Issues Beyond Control

• Issues caused by third-party systems, including:
  • Payment processing failures by banks or credit card providers.
  • Downtime, malfunctions, or outages at charging stations managed by CPOs.
  • Network interruptions affecting app functionality or charging station connectivity.
• Failures caused by the user’s device, such as outdated software, hardware malfunctions, or lack of internet connectivity.

External Factors

• Events outside Charging Hub’s reasonable control, including but not limited to:
  • Natural disasters or extreme weather conditions.
  • Power grid failures, blackouts, or unstable electricity supply.
  • Acts of vandalism or sabotage affecting charging stations or other infrastructure.
  • Government actions, regulatory changes, or legal restrictions.

User Responsibility for Damages

Users are responsible for any damages caused by their actions, negligence, or failure to follow proper procedures. This includes but is not limited to:

• Damage to charging station equipment caused by improper use or failure to follow instructions.
• Costs incurred by other users or Charging Hub as a result of misuse of services or fraudulent behavior.
• Penalties, fines, or fees resulting from violations of applicable laws, regulations, or charging station terms.

No Liability for Third-Party Services

Charging Hub’s services may include links, references, or integrations with third-party services, such as:

• Charge Point Operators (CPOs) managing charging stations.
• Payment processors facilitating transactions.
• EV manufacturers or partners providing related services.

Charging Hub is not liable for:

• The quality, reliability, or availability of third-party services.
• Damages or losses caused by third-party actions, omissions, or failures.

Specific Exclusions for Vehicle Damage

Charging Hub is not liable for any direct or indirect damage to your vehicle, battery, or charging equipment caused by:

• Faulty or incompatible charging station hardware.
• Overcharging, undercharging, or improper charging practices.
• User error, including failure to unplug the vehicle after session completion or improper connection to the charger.
• Pre-existing defects or issues with the vehicle or its charging system.

Indemnification

By using Charging Hub’s services, you agree to indemnify, defend, and hold harmless Charging Hub, its affiliates, directors, employees, and partners from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from:

• Your misuse of the Charging Hub App or charging stations.
• Your violation of these Terms, local laws, or regulations.
• Claims made by third parties as a result of your actions or omissions.

Jurisdiction-Specific Limitations

Certain jurisdictions may not allow the exclusion or limitation of certain liabilities, such as liability for gross negligence, willful misconduct, or certain types of damages.

• In such cases, Charging Hub’s liability will be limited to the maximum extent permitted by applicable law.

Contact for Claims or Issues

If you believe you have a claim or issue related to Charging Hub’s services, you must notify Charging Hub in writing at the earliest opportunity. Claims can be submitted via:

• In-App Support: Accessible through the Charging Hub App.
• Email: [support email].
• Phone: [support phone number].

Notifications must include:

1. A detailed description of the issue or claim.
2. Supporting evidence (e.g., receipts, photos, or screenshots).
3. Contact information for follow-up.

Charging Hub will investigate claims and respond within 10 business days.

Finality of Terms

By using Charging Hub’s services, you acknowledge and agree that:

• These limitations of liability reflect a reasonable allocation of risk between you and Charging Hub.
• Charging Hub would not be able to provide its services on these terms without such limitations.
• These terms are binding to the fullest extent permitted by applicable law.

User-Initiated Termination

Voluntary Account Termination

• Users may choose to terminate their Charging Hub account at any time by:
  1. Accessing the Account Settings section in the Charging Hub App.
  2. Selecting the option to delete or deactivate the account.
  3. Confirming the termination request.

Consequences of Voluntary Termination

• Upon termination of the account:
  • All active or pending charging sessions will be canceled.
  • Any unused credits, discounts, or rewards associated with the account will be forfeited and are non-refundable unless otherwise stated in these Terms.
  • Users will lose access to their account history, including past charging session records, unless prior arrangements for data export are made.
• Users are responsible for settling any outstanding balances or charges incurred before termination.

Charging Hub-Initiated Termination

Charging Hub reserves the right to suspend, restrict, or permanently terminate a user’s account under the following circumstances:

Violations of Terms of Service

• Charging Hub may terminate an account if the user violates any of the terms set forth in this agreement, including but not limited to:
  • Misuse of the Charging Hub App or charging stations.
  • Providing false, inaccurate, or misleading information during registration or while using the service.
  • Failure to pay outstanding balances or repeated payment failures.
  • Sharing or transferring account credentials to unauthorized persons.

Fraudulent, Illegal, or Abusive Activity

• Charging Hub may terminate an account without prior notice if the user is found to be engaging in:
  • Fraudulent activities, such as registering fake EVCCIDs or using stolen payment methods.
  • Illegal activities, such as tampering with charging equipment or violating local laws at charging stations.
  • Abusive behavior toward Charging Hub staff, Charge Point Operators (CPOs), or other users.

Prolonged Inactivity

• Charging Hub may terminate accounts that have been inactive for a period of 24 months or longer. In such cases:
  • Users will be notified via email or in-app notification at least 30 days before termination.
  • Users may reactivate their account by logging in and confirming continued use.

Force Majeure or Service Discontinuation

• Charging Hub reserves the right to terminate accounts in the event of service discontinuation or unexpected circumstances beyond its control (e.g., changes in legal requirements, cessation of operations).

Notice of Termination

Notice to Users

• In most cases, Charging Hub will notify users of account termination via:
  • In-app notification.
  • Email to the registered email address.
• The notice will include the reason for termination and, where applicable, instructions for addressing the issue or disputing the decision.

Immediate Termination

• Charging Hub reserves the right to terminate accounts immediately and without prior notice in cases of severe violations, fraudulent activity, or illegal behavior.

Consequences of Termination

Loss of Access

• Upon termination of an account, the user will lose access to:
  • The Charging Hub App and all associated services.
  • Account data, including session history, rewards, and credits.
  • Any active or pending discounts or promotional benefits.

Settlement of Outstanding Balances

• Users are required to settle any outstanding balances or charges owed to Charging Hub at the time of account termination. Failure to do so may result in:
  • Referral to a debt collection agency.
  • Legal action to recover the outstanding amount, with the user being responsible for any additional fees incurred during the recovery process.

Forfeiture of Credits and Rewards

• Any unused credits, rewards, or discounts associated with the account will be forfeited upon account termination. These are non-transferable and non-refundable unless explicitly stated in the terms of a specific promotion or program.

Appeals and Reinstatement

Appealing a Termination

• If a user believes their account was terminated in error, they may submit an appeal by contacting Charging Hub’s customer support within 14 days of receiving the termination notice. Appeals can be submitted via:
  1. Email: [support email].
  2. In-App Support: Accessible through the Charging Hub App.
• The appeal must include:
  1. The user’s full name, contact information, and account details.
  2. A detailed explanation of why the termination was unjustified.
  3. Supporting evidence, if applicable.

Review Process

• Charging Hub will review the appeal and respond within 10 business days. During this time, the account will remain suspended unless otherwise stated.
• Charging Hub reserves the right to uphold the termination or reinstate the account at its sole discretion. The decision will be final and binding, subject to applicable laws.

Reinstatement Conditions

• If an account is reinstated, the user may be required to:
  • Update payment information and settle any outstanding balances.
  • Agree to additional terms or conditions to prevent future issues.
  • Undergo identity verification, if the termination was related to fraudulent or suspicious activity.

Data Retention and Privacy

Retention of Account Data

• Charging Hub may retain certain account information after termination to comply with legal obligations, resolve disputes, or enforce its agreements. This may include:
  • Transaction history.
  • Records of outstanding balances or refunds.
  • Correspondence related to the account.
• Retention periods will be governed by Charging Hub’s Privacy Policy and applicable data protection laws.

User Access to Data

• Users may request a copy of their account data before termination by contacting Charging Hub’s support team. Requests must be made before the account is deleted, as data may not be retrievable afterward.

Charging Hub’s Rights

Charging Hub reserves the following rights related to account termination:

1. Modify Termination Terms: Charging Hub may update or modify these termination terms at any time, with changes communicated to users via the app or email.
2. Restrict Access: Charging Hub may restrict access to its services for terminated accounts, including re-registration under the same name, email, or payment method.
3. Refuse Service: Charging Hub reserves the right to refuse service to users whose accounts have been terminated due to severe violations or illegal activity.